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Care Management

For those who don't have a lot of time to follow up as needed or live out of state, Eldercare Navigators' Geriatric Certified Care Manager can also do medical or non-medical follow-ups on a weekly, monthly or as-needed basis. Whether your loved one is placed in a facility or living at home. 

We offer a holistic, client-centered approach to caring for older adults or others facing ongoing health challenges. Working with families, the expertise of our Aging Life Care Professional® provides the answers at a time of uncertainty. Their guidance leads families to the actions and decisions that ensure quality care and an optimal life for those they love, thus reducing worry, stress and time off of work for family caregivers through:

  • Assessment and monitoring

  • Planning and problem-solving

  • Education and advocacy

  • Family caregiver coaching

  • Long-distance caregiving

We are engaged to assist in a variety of areas, such as:

  • Housing – helping families evaluate and select appropriate level of housing or residential options

  • Home care services – determining types of services that are right for a client and assisting the family to engage and monitor those services

  • Medical management – attending doctor appointments, facilitating communication between doctor, client, and family, and if appropriate, monitoring client’s adherence to medical orders and instructions

  • Communication – keeping family members and professionals informed as to the well being and changing needs of the client

  • Social activities – providing opportunity for client to engage in social, recreational, or cultural activities that enrich the quality of life

  • Legal – referring to or consulting with an elder law attorney; providing expert opinion for courts in determining level of care

  • Financial – may include reviewing or overseeing bill paying or consulting with accountant or client’s Power of Attorney

  • Entitlements – providing information on Federal and state entitlements; connecting families to local programs

  • Safety and security – monitoring the client at home; recommending technologies to add to security or safety; observing changes and potential risks of exploitation or abuse

  • Long-distance care – coordinating the care of a loved one for families that live at a distance; including crisis management

Local, cost-effective resources are identified and engaged as needed.

A care plan tailored for each individual’s circumstances is prepared after a comprehensive assessment. The plan may be modified, in consultation with client and family, as circumstances change.

This is a flexible benefit so please contact us to develop the best course of action you would like for us to take.

Thank you to the Aging Life Care Association® for permission for us to share this information. You may learn more about Aging Life CareTM at

"Mom had healthcare issues complicating the rehab process, with a depth of expertise and compassion, Heather helped us prioritize our concerns and focus our efforts for the best results."

-Haelee J.

Navigator Client